About
The IRCTC Rail Connect app is an authorized platform by Indian Railways, designed to offer seamless counter services. Revamped the app to address user challenges, improving both the interface and optimizing user flow. Government apps don’t have to be dull, after all.
Problem Statement
The app delivers on core functionality but fails to account for user empathy, often leading to a slow and frustrating user journey. Users are required to do much of the work themselves, making the process time-consuming, while crucial information is either unclear or overlooked, leaving them in challenging situations.
Possible Solution
Improving the user interface with a focus on practicality can simplify the entire user journey. Guiding users through the process can help save time, while refining and organizing the content to highlight key information more clearly can minimize the risk of users missing or misinterpreting it.
